Your email settings

Every guide here uses the same settings. Whichever app you are setting up, these are the values it will ask for.

Replace yourdomain.com with your own domain: the part of your email address after the @ symbol. If your address is jo@example.co.uk, your incoming server is imap.example.co.uk.

Before you start, check the password works. Sign in at webmail.confluxus.co.uk with your full email address. If it lets you in, the password is right and anything that fails later is a setting, not the password. See Read your email in a web browser.

Incoming mail (IMAP)

Setting	Value
Server	imap.yourdomain.com
Port	993
Encryption	SSL/TLS
Username	your full email address
Password	your email password

Outgoing mail (SMTP)

Setting	Value
Server	smtp.yourdomain.com
Port	465
Encryption	SSL/TLS
Username	your full email address
Password	your email password
Authentication	Required

Both servers need your username and password. Some apps assume outgoing mail does not need a login and leave those boxes blank. If your mail receives but will not send, this is almost always why.

Why IMAP and not POP3

IMAP keeps your mail on the server, so every device sees the same thing. Read a message on your phone and it shows as read on your laptop too. Delete it in one place and it goes everywhere.

POP3 downloads mail onto one device and, depending on the settings, removes it from the server. Read something on your laptop and your phone may never see it. We recommend IMAP unless you have a specific reason not to.

If you must use POP3, the server is pop3.yourdomain.com on port 995 with SSL.

If your app refuses SSL

Non-encrypted ports exist ‚Äî IMAP 143, POP3 110, SMTP 25 or 587 ‚Äî but they send your password across the internet unprotected. Use them only if something genuinely will not work otherwise, and tell us if that happens so we can look at it.

If imap.yourdomain.com is not found

A handful of domains have their DNS somewhere other than with us, and the imap. and smtp. names may not exist there. Use imap.confluxus.co.uk and smtp.confluxus.co.uk instead ‚Äî same servers, same ports, same password.